Terms and conditions
The rental price of each accommodation includes:
Rental of the holiday home l Use of and access to the site l Consumption of water & energy l VAT.
Not included are *:
Linen: €9 per person per stay, including beds made. If you are staying longer than a week, you can request an exchange free of charge.
Final cleaning: €65 per accommodation.
Overnight costs for pets: €10 per night, per pet (maximum 2 pets).
Tourist tax and charges: €1.21 per person per night in 2022.
* Prices are corresponding for 2022.
Unfortunately, we as well see energy costs rising extremely and we cannot avoid charging an energy surcharge of € 10.00 per night for new bookings in the period 1-12-2022 to 30-04-2023.
In addition, you are expected to leave the accommodation broom clean when you leave. This means, among other things, that the following things should be done:
- Pick up the beds and collect the linen at the foot end
- Dispose of waste bags to the appropriate bins on the site
In principle it is allowed that you receive (limited) visitors during your stay on our site. This visit has to be reported to 'In de Heuvelrug'.
4. Tourist tax and charges
For bookings made within 6 weeks before the start of the stay, the entire booking amount must be paid in one go. In the event of late or incomplete payment of the invoiced amounts, you are in omission. We will then send you a reminder with the request to pay again. If the amount has not yet been credited to the account of 'In de Heuvelrug' within 14 days after the date of the reminder, we are entitled to unilaterally dissolve the agreement by means of a letter (email or letter). In that case, 'In de Heuvelrug' can also hold you liable for costs of any damage suffered as a result, including all costs that 'In de Heuvelrug' has had to incur in connection with your booking and the dissolution.
7.1. Cancellation (private bookings)
In case of cancellation between 8 and 31 days before arrival, we charge 75% of the booking amount.
In case of cancellation between 31 and 62 days before arrival, we charge 50% of the booking amount
In case of cancellation more than 62 days before arrival, we charge 20% of the booking amount.
7.2. Cancellation (business bookings)
In addition to holiday guests, we also receive business guests on our site. For this we have specific cancellation conditions that apply to business bookings. We use the Uniform Conditions for the Horeca.
In case of cancellation more than 14 days before the scheduled start date, we will charge 15%. For a cancellation between 7 and 14 days before the scheduled start date, we charge a compensation of 35%, for a cancellation between 3 and 7 days before the planned start date, 60%, if canceled between 24 hours to 3 days before the start date, 85%. Finally, in case of cancellation 24 hours or less before the planned start date, we charge 100% of the booking amount.
The above percentages are according to the guidelines of the Uniforme Conditions Horeca. For business bookings that fall during the high season, we deviate from the above conditions. We will inform you of this when you make your reservation. Money already paid will be set off against the cancellation fee to be paid. If nothing has been paid yet, the above amounts will be charged.
9. Arrival and departure
10. Household rules
'In de Heuvelrug' reserves the right to make changes to the design and opening hours of the facilities and amenities on the site. We would also like to point out that it may be possible that maintenance work is carried out on the site or on the accommodation(s) during your stay, without you being entitled to any compensation.
The tenant and their companions are jointly and severally liable for all loss and/or damage that will arise for In de Heuvelrug and/or any third party as a direct or indirect consequence of their stay, regardless of whether this was caused by acts or omissions from themselves or from third parties who are on site through their actions, as well as from all damage caused by any animal and/or property that they have in their possession. Additional (cleaning) costs may be charged if the accommodations are not used correctly or left behind.
Despite all our care, it is possible that you have a justified complaint. In the event of any complaints, we would like them to be shared with us during your stay to enable us to resolve them immediately.
If the complaint is not handled to your satisfaction, you have the opportunity to submit the complaint in writing or by e-mail to 'In de Heuvelrug' via firstname.lastname@example.org up to 1 month after departure from our site. If this also does not lead to a satisfactory solution, you have the opportunity to have the complaint handled by the Recreation Disputes Committee, PO Box 90600, 2509 LP The Hague, telephone +3170-3105310, up to 3 months after departure from our site. The decision of this committee has the power of binding advice.